From: Jenni France/CRM/CSUK
Date: Wed, 5 Sep 2012 11:52:53 +0100
To: ‘Steve Johnson’Subject: *CreditCheck Renewal****
Good Morning Steve,
I hope you are well, I have tried to contact you recently regarding the renewal of your account with us.
Please can you reply to my email or call me on – 018** *** ***
Kindest Regards
Jenni France
CRM Personal Accounts Manager – CreditCheck Business Solutions Ltd
From: ‘Steve Johnson’
Sent: 05 September 2012 12:05
To: Jenni France/CRM/CSUK
Subject: Re: CreditCheck Renewal
HiWe have signed up with another company, so there is no renewal I’m afraid
Steve
From: Jenni France/CRM/CSUK
Sent: 05 September 2012 12:12
To: ‘Steve Johnson’
Subject: RE: CreditCheck Renewal
Hi Steve,Thanks for getting back , I understand you now have an account with another provider, however they may not be a main source provider so their information can be out of date and invalid. Its important as a company to be fully aware of what is happening within your customer base, as and when it happens.
Please see BIPA link below for proof of 5 main source providers.
We are the most used credit checking company in Europe. There must be a reason why .
Can I offer you a better package?
3D Ledger, European Reports, Marketing Prospects, Image Accounts, Debt Collection etc.. ?
Kindest Regards
Jenni France
From: ‘Steve Johnson’
Sent: 05 September 2012 13:22
To:* Jenni France/CRM/CSUK
Subject: RE: CreditCheck Renewal
Hi JenniWe are using ******** have been bought by Experian. What do you mean they are not a main source provider?
Steve
From: Jenni France/CRM/CSUK
Sent: 05 September 2012 14:21
To: ‘Steve Johnson’
Subject: RE: CreditCheck RenewalHi,
Yes they have been bought out by Experian, however they do not sell Experian reports.
Experian have 3 different levels of reports. bronze. Silver and gold, Our standard reports are equivalent if not better than Experian gold reports.
We get a lot of customers who go to ******** because of this, but most come back a few months later after realising the difference in the level of information they provide compared to ours.
If ******** were a main source provider they would be listed on the Business Information Providers Association (the link I gave you in the previous email)
If I could offer you a lower cost to keep you as a customer to run alongside ******** so you can use both systems and choose yourself would you be interested.
Kindest Regards
Jenni France
From: ‘Steve Johnson’
Sent: 05 September 2012 14:35
To: Jenni France/CRM/CSUK
Subject: RE: CreditCheck RenewalHi Jenni
I will check out the below with ******** as it seems they may have mis-sold the product and treated me like a common fool, which I do not like.
However I would not want to have both products running at the same time, why would I want to pay to use two systems when I only need one system? If you had a holiday booked in America and I offered you a second one in Australia on the same dates but at a cut price, surely you would view my offer as foolish?
Steve
From: Jenni France/CRM/CSUK
Sent: 05 September 2012 14:51
To: ‘Steve Johnson’
Subject: RE: CreditCheck RenewalHi Steve,
I Completely appreciate your situation, And no I wouldn’t pick a different holiday at the same time.
I don’t want to put a competitor down as I think its un professional, I just want my customers to feel comfortable with the information they are receiving.
When we get customers who wish to leave we only have 7 days to bring that customer back on board. If we fail then it goes back to the sales floor where prices go back to retail cost and you lose your loyalty discount.
You obviously take your credit checking seriously, therefore you need to have a system in place that you can trust, if it helps some of our biggest customers include ASDA, HARRODS, BMW, BRITISH AIRWAYS, MANCHESTER UNITED, SAGE GROUP etc…
Kindest Regards
Jenni France
From: ‘Steve Johnson’
Sent: 05 September 2012 15:03
To: Jenni France/CRM/CSUK
Subject: RE: CreditCheck RenewalHi Jenni,
Manchester United have just told Dimitar Berbatov, one of my favourite and most heartfelt footballers, that he is too clever to play for them. They want fast, stupid players, according to what he was told by them. The club have ruined his career because they make so much money they think they can do what they want.
They are far too rich and arrogant. Even the fans sing a song which says “we’ll do what we want”.
If CreditCheck want to continue helping them make so much money then in my opinion you are as bad as them. It brings a churn to my stomach now, when I see the CreditCheck logo. You should be giving them false credit reports so that they lose money, so they cant hurt people as much.
Steve
From: Jenni France/CRM/CSUK
Sent: 05 September 2012 15:23
To: ‘Steve Johnson’
Subject: RE: CreditCheck RenewalHi Steve,
Manchester United could also use the same bank as you, I don’t think a football team should determine the quality and level of information you receive that could affect your business.
Kindest Regards
Jenni France
From: ‘Steve Johnson’
Sent: 05 September 2012 15:36
To: Jenni France/CRM/CSUK
Subject: RE: CreditCheck RenewalHi Jenni
It is important to us as a business to be ethical and socially responsible. We are in the process of implementing a corporate social responsibility policy, which includes ensuring that we have ethical suppliers.
Surely you cannot be saying to me that Dimitar Berbatov deserved such treatment? He is a hard working man, a family man, a lovely person.
Steve
From: Jenni France/CRM/CSUK
Sent: 05 September 2012 16:07
To: ‘Steve Johnson’
Subject: RE: CreditCheck RenewalHi Steve,
You must be joking, I have never heard of this Dimitar Berbatov. a decision based on him alone should not affect the way you do business
Kindest Regards
Jenni France
From: ‘Steve Johnson’
Sent: 05 September 2012 16:20
To: Jenni France/CRM/CSUK
Subject: RE: CreditCheck RenewalHi Jenni,
It is important to us to have ethical suppliers. I am certainly not joking.
Dimitar Berbatov is a sponsor of children’s charities in his native Bulgaria, supporting five care homes. He is also the founder of the Dimitar Berbatov Foundation, which helps young people to develop their talents. Berbatov’s longtime girlfriend, Elena, gave birth to their first child, a girl named Dea in 2009. This poor child now has to leave Manchester and live in Fulham due to Manchester United’s treatment. His poor wife loved Manchester.
Don’t you feel that Dimitar is a nice man, and should not be treated in the manner he has been treated?
Look at how he helps children, and the smile on his face as he does it:
From: Jenni France/CRM/CSUK
Sent: 05 September 2012 16:35
To: ‘Steve Johnson’
Subject: RE: CreditCheck RenewalHi Steve,
I am sure he is a lovely man and I don’t doubt that for a second, I also work on behalf of a charity called Cots For Tots (listed below) for which am risking my life on Friday for a charity sky dive 13,000 foot high, I am working together with my colleagues to help raise a total of £20,000 to buy an incubator for little babies and their families in Bristol hospital. Would you say this is not ethical?
why i should lose your business because some football team has made a decision which has absolutely nothing to do with me is beyond.
does this mean that you will no longer go to ASDA because they are a customer of ours which makes them linked to that football team.
Or in that case, buy BMW, shop in Harrods, fly with British Airways or drive a Nissan?
Kindest Regards
Jenni France
From: ‘Steve Johnson’
Sent: 05 September 2012 17:04
To: Jenni France/CRM/CSUK
Subject: RE: CreditCheck RenewalHi Jenni,
I think the difference with ASDA etc is that whilst they are customers of CreditCheck, they are not actively involved in helping the horrible institution that is Manchester United. CreditCheck are actively involved in this because you help them make money.
It is lovely that you are doing such ethical things. Especially as they involve children, because that shows that you will have sympathy for David Beckham, who, when employed by Manchester United, had to have a day off training to look after his young, needy son.
Do you know what the manager of Manchester United did to him? I suspect not so I shall tell you. He pulled his foot back and kicked a football boot into David’s face.
This is what happened:
We are unable to deal with companies that help this institution make money I’m afraid. Surely you must agree that it is a horrible way to treat an employee? If you had to have a day off to look after a needy child and your manager kicked a boot in your face, Im sure you would agree. It is despicable behaviour.
Steve
From: Jenni France/CRM/CSUK
Sent: 06 September 2012 08:27
To: ‘Steve Johnson’
Subject: RE: CreditCheck RenewalHi Steve,
Thanks for your email I finished at 5pm last night so I’ve only just read it. It looks like you wont be coming back to CreditCheck because of this.
Thanks for your custom and you know where I am if you need anything.
Kindest Regards
Jenni France