Gammon

From: Craig Anderson
To: Supermarket
Subject:Query about the Gammons

Hi.

I have a question about the meat you sell. Don’t worry, I’m no meat-avoider! I class myself as a carnivore; I love wildlife almost as much as I love eating it.

While browsing your meat section recently I noticed that you have started to be quite open about where all the meat you sell is from. You freely list where your beef is from, and where your chickens are from, but I noticed that you don’t mention where your gammons are from.

I wasn’t sure if gammons were native to the UK, locally farmed or imported from abroad and so I googled them.

Google informs me that there is no such animal as a gammon. Is this true? If so, what are we eating? Please tell me it isn’t more horse.

Craig A.


Asda.

From: Asda
To: Craig
Subject:re: Query about the Gammons

Response Via Email (Cleo Hamilton) 24/05/2013
Hi Craig,

Thank you for your email regarding Gammon.

I’m sorry we do not have an email address for your query.

Please can you email as much information as you can, including any packeging barcodes along with your query relating to this product. I can appreciate that the email box will not hold the information you have to send to us.

Another option is that you can write in to us, by recorded mail, so that this is received and dealt with as quickly as possible.

Once again thanks for taking the time to email, and if there is anything else I can help you with, please let me know.

Kind Regards

Cleo Hamilton
Asda Service Team

From: Craig
To: Asda
Subject:re: re: Query about the Gammons

Hi,

Thanks for your email, explaining that the reason for the delay was that you had no email address for me. That did make me chuckle!

I’ve copied and pasted my query below. Essentially I would just like to know where you catch your wild Gammons and to check that, as a Gammon is not a real animal, that it isn’t just repackaged horse.

Craig

From: Asda
To: Craig
Subject:re: re: re: Query about the Gammons

Hi Craig,

Thank you for your email regarding the origin of our Gammon.

I’m sorry that this is not mentioned on our packeging. I have passed your query to our Buying Team. I will be in contact with you again within 48 hours.

Once again thanks for taking the time to email, and if there is anything else I can help you with, please let me know.

Kind Regards

Cleo Hamilton
Asda Service Team

From: Asda
To: Craig
Subject:re: re: re: Query about the Gammons

Thank you for your email about the origin of our gammon.

I have now spoken to the product manager, who has given the following response

“We have always put Country of Origin on gammon (and bacon), but it is sometimes on back of pack. Country of Origin Labelling (COOL) is now part of legislation and must be indicated on pack.

Our Extra Special bacon and gammon comes from high welfare farms in the UK and carries the Red Tractor Union Jack logo.

Our Butcher’s Selection Gammon and bacon comes from High Welfare Danish farms.

Smart Price is also Danish.

Gammon is the name given to cured leg muscles of a pig, usually known as ham once it is cooked.”

I hope this information is useful. If you need anything else please get back in touch.

Kind Regards

Sam Hardcastle
ASDA Service Team


Morrisons.

From: Morrisons
To: Craig
Subject:re: Query about the Gammons

Good afternoon Mr Anderson,

Thank you for your email.

The meat used in Gammon is from the hind/rear leg of the pig.

Kind regards

Amy Harrison
Wm Morrisons Supermarkets Plc


Tesco.

From: Tesco
To: Craig
Subject:re: Query about the Gammons

My name is Matthew and I’ll be responding to your email about gammon; it is true that there is no such animal called gammon.

Gammon comes from the hind leg of a pig.

There was something interesting I actually caught on QI last night which explains why we have different names for animals and they food we get from them; for example beef/cow and lamb/mutton.

It goes back to the Normandy invasions and the people of the land saw the animals only. But when the Normans landed they were served the animals to eat and didn’t see what they looked like. Therefore that is why we have a cow and sheep as animals but name the food beef and mutton respectively. Of course the obvious exception is chicken but I didn’t watch on to see if there was a reason for this.

I hope this information is helpful and if you require any further assistance, please don’t hesitate to ask noting your reference number 14810824.

Kind Regards

Matthew Davies
Tesco Customer Service

Hi Matthew.

Thanks for your informative reply.

I too watch QI. My favourite bit is where all the contestants test their buzzers at the beginning. Usually Alans buzzer makes an amusing noise quite different to the other contestants, and he inevitably does his “face”.

You have impressive knowledge of gammon. I’ll give you that. even google said it wasn’t an animal, which I was hesitant to believe. I’ve found that you can’t always trust what the internet tells you. I once read that the majority of people were actually lizards and that dinosaurs actually existed! Bonkers!

If I have any further gammon related queries, am I ok to forward them on to you? To be honest, I don’t envisage there will be many other queries about it.

Thanks,

Craig.

Dear Craig

Thanks for emailing me in regards to the response you received.

I’m glad you’re happy that my colleague had dealt with your query accordingly, I’d be more than happy to pass on your comments as feedback.

Thanks for taking the time to email me, if I can be of anything further assistance please feel free to contact me.
Kind regards

Aaron Watson
Tesco Customer Service

Co-op.

No reply.

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